Frequently Asked Questions About Water Well Installations, Water Testing, & More

James Cress Jr. Water Pump Co. & Well Drilling offers comprehensive water solutions including:

• Water well drilling and location services

• Water pump installation and repair

• Well system installation

• Softener, pump, and pressure tank installation

• Pump pressure adjustments

• Water well maintenance

• Water testing and analysis

• Plumbing services related to well systems

We proudly serve homeowners and businesses throughout Greensboro, High Point, Asheboro, Winston-Salem, Burlington, Sophia, and surrounding communities in North Carolina.

James Cress Jr. Water Pump Co & Well Drilling was established in 1977, and we’ve been proudly providing our water well services to the community since that time.  

• Decreased water pressure or no water

• Strange noises or constant cycling from the pump

• Sudden spikes in electricity usage

• Visible leaks or wet spots near the system

Our team provides fast, expert diagnosis to restore your water supply quickly and efficiently.

Some common signs that it may be time to have a new water pump installed are little or no water coming from your faucets, water pressure that fluctuates or stays very low throughout your home, your pump seems to run constantly without stopping, air bubbles or sputtering from faucets when water starts flowing, and discolored or sandy water in your glass. These can indicate that the pump isn’t functioning properly or is worn out and needs a full replacement. If you see any of these signs, it’s a good idea to have your system evaluated to determine whether a new pump will restore reliable water service.  

A professional water pump installation includes:

• Assessing your property for optimal pump and well placement

• Selecting the proper pump system based on your water needs

• Installing all system components and ensuring code compliance

• Testing the pump for safety and reliability

Every installation is completed by experienced, licensed, and insured technicians.

Yes, regular water testing helps make sure the water you and your family drink, cook with, and bathe in is safe. Well water can change over time due to shifts in groundwater conditions, surface runoff, equipment wear, or seasonal issues. Testing at least once a year (and more often if you notice changes like taste, smell, or cloudiness) helps you stay on top of potential problems before they affect your health or damage your plumbing.  

It’s recommended that water wells be tested at least once a year for contaminants, bacteria, and overall water quality. Regular water testing is essential for health and peace of mind.

ater well testing is a way to check your water’s safety and quality. A test usually looks for things like bacteria, minerals, and other contaminants that can affect your health or your plumbing system. During a typical well test, a sample of your well water is collected, the water is analyzed for common contaminants (like coliform bacteria or iron), and you get a report showing what’s in your water and whether anything needs treatment. Testing can also give you a snapshot of how your well is performing overall, helping you catch issues early.  

Water well maintenance covers inspection and service of all mechanical and plumbing components, including:

• Checking pump performance

• Inspecting electrical connections

• Adjusting tank and pressure settings

• Flushing or disinfecting the well

Annual maintenance helps prevent breakdowns and keeps your system safe and reliable.

Yes. We offer 24/7 emergency well pump repair services. There are no extra fees for emergency repairs, so you can get help when you need it most.

If your current well isn’t providing enough water, is contaminated, or has failed, installing a new well may be the next step. The process generally involves assessing your property to locate a suitable well spot, drilling the well down to reach a stable water source, selecting a pump and related system components based on your needs, and installing and testing the entire system to ensure that it works properly.  

Yes. Permitting is mandatory for water well drilling in North Carolina. Our team handles all required permits and ensures full compliance with state and local regulations.